VENDOR ORDER POLICY, TERMS, AND CONDITIONS

1. Definition of Custom Orders

For the purposes of this policy, a “Custom Order” refers to any product that is specifically tailored, altered, created, sourced, or prepared according to the individual specifications, preferences, measurements, requests, or instructions provided by the customer at the time of purchase. This includes, but is not limited to, customized products, made-to-order items, special sizing, color selections, personalized products, special sourcing requests, or any item that deviates from standard inventory offerings.

2. Final Sale and Non-Refundable Policy

All custom orders are considered final sale. Due to the personalized nature of these products and the allocation of resources required to fulfill such requests, customized or specially requested items are strictly non-returnable, non-refundable, and non-exchangeable once an order has been confirmed and payment has been processed. By submitting payment for a custom order, the customer acknowledges and agrees that the order cannot be canceled, modified, returned, exchanged, or refunded after confirmation.

3. Customer Responsibility and Accuracy of Information

Customers bear full responsibility for ensuring that all specifications, measurements, selections, and customization requests submitted at the time of purchase are accurate and complete. The vendor shall not be held liable for dissatisfaction resulting from inaccurate measurements, incorrect selections, misunderstandings, or changes in preference after the order has been placed. Customers are strongly encouraged to review all order details thoroughly prior to finalizing their purchase.

4. Production and Processing Considerations

Custom orders often require specialized production processes, sourcing of materials, and labor allocation that are initiated immediately following order confirmation. Because these items are uniquely produced or prepared to meet individual customer specifications, they cannot reasonably be restocked, resold, or repurposed for general inventory. As such, the vendor maintains a strict no-return and no-refund policy on all custom products.

5. Delivery Requirement Prior to Dispute Requests

Customers must wait until the product has been successfully delivered and physically received before submitting any request for a dispute, claim, or investigation. Disputes submitted prior to confirmed delivery will not be reviewed or considered. This requirement ensures that all concerns are evaluated based on the actual condition of the product upon arrival.

6. Dispute Eligibility and Product Fault Requirement

A dispute may only be requested in the event that the product contains a verifiable defect or fault directly related to the quality or manufacturing of the hair product itself. Disputes will not be accepted for reasons related to personal preference, buyer’s remorse, incorrect selections made by the customer, dissatisfaction with style or length chosen, or misunderstandings regarding product expectations. Any dispute request must clearly demonstrate that the issue originates from a legitimate product defect rather than customer handling, styling, installation, or maintenance practices.

7. Inspection and Verification Process

Upon receipt of a dispute request, the vendor reserves the right to conduct a review and verification process. Customers may be required to submit supporting documentation such as photographs, videos, or detailed written descriptions demonstrating the alleged defect. The vendor retains sole discretion in determining whether the product qualifies as defective under this policy.

8. Limited Exception for Manufacturing Defects

In the rare circumstance that a custom product is verified to contain a manufacturing defect attributable directly to the vendor or production process, the vendor may, at its sole discretion, offer an appropriate resolution. Such resolutions may include repair, correction, or replacement of the defective item or component. This provision does not constitute a refund policy and will only apply where a legitimate production defect has been confirmed.

9. Order Confirmation and Acceptance of Terms

Placement of a custom order constitutes the customer’s full acknowledgment and acceptance of these terms and conditions. By proceeding with payment, the customer confirms that they have read, understood, and agreed to the entirety of this Custom Order Policy, including the final sale nature of such purchases and the limitations regarding disputes.

10. Policy Enforcement

This policy is implemented to maintain operational efficiency, fairness, and transparency for both the vendor and its customers. Any attempt to circumvent, dispute, or otherwise invalidate this policy after purchase will not alter the binding nature of the agreement established at the time of order confirmation.

11. Amendments to Policy

The vendor reserves the right to update, modify, or amend this policy at any time without prior notice. The version of the policy in effect at the time of purchase shall govern the transaction.

By placing a custom order, the customer acknowledges that they have read, understood, and agreed to these terms and conditions in their entirety.